Return Policy

Returns and Cancellations

Flooring U offers a No Hassle return policy on unopened and factory-sealed cartons of in-stock flooring. If Customer wishes to inquire about a product exchange, they should reach out to a Flooring U service representative.

To begin a return, Customer must contact a Flooring U service representative in writing within 30 days from the original purchase date. 

Customer must receive a Return Authorization before they are able to return the material. 

There is a 4-carton minimum for a return.

The Customer is responsible for bringing the material back. 

All returns are subject to a 25% restocking fee.

Flooring U products may carry a manufacturer's warranty. Warranty information may be found on the specific product’s page, and more in-depth information may be obtained by speaking with a Flooring U service representative. All warranties are backed by the manufacturer, not Flooring U. Flooring U will assist with claims submissions to the appropriate manufacturer.

Any clearance or sale item is sold as is and holds no implied warranties.

It is the Customer’s responsibility to check their order, including but not limited to counting the cartons they receive, ensuring the product label on the cartons matches what they ordered, and noting any damage on the shipping ticket. Any damage must be reported to Flooring U Customer Service within 24 hours of delivery or pickup. Claims may be denied if damage is not reported at the time of delivery. The Customer is responsible for photographing any purported damage or defects.

Claims must be reported to Customer Service at 223-488-6856.

Flooring U will require photographic evidence of the reported issues. If a 3rd party inspection is required, the Customer may be responsible for the cost of the inspection.

The Customer is responsible for inspecting all merchandise for any manufacturer’s defect before installation. Flooring U is not responsible for any labor charges incurred after installation. 

Installation of merchandise constitutes acceptance of the product and voids the Customer’s claim. 

It is important to follow any acclimation guidelines for individual products.